Returns and Exchanges


Authorized Return – Return Authorization Number Required

Returns must be authorized by contacting to obtain a Return Authorization Number. Authorization does not guarantee credit. will issue credit to the Customer upon receipt of the return package. A restocking fee of 15% of the purchase price can be deducted from any refund given. Authorized returns must be received no later than 30 days from the date of original shipment to the Customer. Packages received thirty (30) days after original shipment date may not be accepted and may subsequently be returned to the Customer. All returned products must be in resalable condition, including: all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions apply: Credit cannot be issued for electric or electronic parts that have been installed. Some returned parts may incur a restocking fee equal to 15% of the purchase price. Owner's Manuals, Service Manuals, Instruction Booklets, Software (including but not limited to Restore CDs) may not be returned. Please see "PROCESS FOR RETURNING MERCHANDISE" below.

Unauthorized Returns
An unauthorized return is defined as any package returned to without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused by the Customer during a delivery attempt. Unauthorized returns received by may be refused at the warehouse and returned to the sender. In this case, the Customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the Customer either in the form of a deduction from the total credit due to the Customer or a charge to the credit card if refund has already been issued. Any credits issued may be delayed.


Obtain a Return Authorization (RA) Number

All returns must have an RA number for processing. Contact here to receive a Return Merchandise Authorization number. RA's are only valid for thirty (30) days from the date of original product shipment to the Customer.

Include the RA number on the outside of the package: RA numbers should be clearly displayed on the return shipping label of any package being returned to Do not write the RA number on the actual box. Packages without an RA number on the return shipping label will not be accepted.

Repack in original packaging: Enclose everything originally received, including all components, manuals, and registration cards. We must receive all original products in order to process Your return or exchange. is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments

Refused shipments

A refused shipment occurs when the Customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the Customer in the form of a deduction from the total credit due to the Customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

Refund payments
We will issue credit within 10 business days from the date the item is received at our warehouse and approved for a refund. It may take Your credit card company up to 2 billing statements to post it. Credit will be issued for item cost, tax less any re-stocking fees and shipping charges (where applicable).

Standard Orders has a thirty (30) day refund policy on all "Standard Order" items. Each returned item must be returned with all packaging and materials and in the same condition it was received within 30 days of the items original shipment.

Special Order and Custom Orders offers no refunds, no exchanges and no cancellations on all "Special Order" items. Sales of all "Special Order" items are final at the time the order is placed.

Mixed Orders
In cases where "Standard Order" and "Special Order" items are purchased on the same order, "Standard Order" item policies remain in effect for the "Standard Order" items, and "Special Order" item policies remain in effect for the "Special Order" items.

Exchange policy
To minimize complications relating to product availability and accounting, does not offer exchanges unless it’s a warranty exchange for the same item. If You need to change the product You have received, please return the product, as per Our Returns Policy, and place a new order on Our website for the item You want.